In this episode, Paylocity Manager of Interactive Learning & Design Kelly Johnson and host Shari Simpson discuss the continuous process of adapting one's thinking and approach to better meet the needs of the end-user using inclusive design thinking.
At its core, design thinking in HR prioritizes the needs of the employee and develops solutions around that problem. Design thinking creates solutions centered around people rather than process. For example, using this approach, a product or service's user experience is continually improved based on evidence of how humans interact with it. Ultimately, the goal of design thinking is to find multiple human-centric solutions, and it transforms HR professionals’ roles to be about the experience rather than tasks.